Privacy Policy

Introduction

Ace Sporting Goods ("we", "our", or "us"), located in Dhaka, Bangladesh, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our website, you consent to the practices described in this policy. If you have any questions, please contact us at acesportgood@gmail.com.

Information We Collect

We collect personal information that you provide directly to us, including:

• Full name — collected at checkout and account registration
• Email address — used for order confirmations, account access, and communications
• Phone number — collected to facilitate delivery coordination
• Delivery address — including district, collected to process and ship your order
• Payment information — processed securely through SSLCommerz; we do not store your card or wallet credentials
• Account credentials — if you register an account, we store your email and encrypted password via Supabase Auth
• Communications — any messages you send us via our contact form or email

We also automatically collect certain technical data when you visit our site, including your IP address, browser type, pages visited, and time spent on the site, through analytics tools described below.

How We Use Your Information

• To process and fulfil your orders, including shipping and delivery coordination
• To communicate with you about your orders, inquiries, and customer support requests
• To send promotional or marketing communications — only with your consent, and you may opt out at any time
• To notify you when an out-of-stock product becomes available, if you have registered for stock notifications
• To improve our website, product listings, and overall customer experience
• To comply with legal and regulatory obligations under Bangladeshi law
• To detect and prevent fraud or unauthorised use of our website

Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device by your browser. The following types of cookies are used:

• Essential cookies — required for the website to function correctly, including maintaining your session and cart contents
• Analytics cookies — used by Google Analytics to collect anonymised data about how visitors interact with our site (pages visited, time on site, traffic sources). This helps us improve content and user experience
• Marketing cookies — used by Facebook Pixel to measure the effectiveness of our advertising campaigns and to show relevant ads on Facebook and Instagram

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Payment Security

All payment transactions on our website are processed by SSLCommerz, a licensed payment gateway in Bangladesh. SSLCommerz uses industry-standard SSL (Secure Sockets Layer) encryption to protect your payment information during transmission. Ace Sporting Goods does not store, process, or have access to your card number, PIN, or mobile banking credentials. All sensitive payment data is handled exclusively by SSLCommerz in accordance with PCI-DSS standards.

Third-Party Services

We use the following third-party services that may collect or process your data:

• SSLCommerz — payment processing. Handles all payment transactions securely
• Google Analytics 4 — website analytics. Collects anonymised usage data to help us understand how our website is used. Data is processed by Google and subject to Google's Privacy Policy
• Facebook Pixel — advertising measurement. Tracks conversions and audience behaviour for Facebook and Instagram advertising. Data is processed by Meta Platforms and subject to Meta's Privacy Policy
• Supabase — database and authentication infrastructure. Stores your account and order data securely

We do not sell, trade, or rent your personal information to any third parties beyond those listed above and necessary for operating our business.

Information Sharing

We may share your information with trusted service providers who assist us in operating our business — such as courier and delivery partners (who receive your name, address, and phone number for delivery purposes). These parties are required to keep your information confidential and may not use it for any other purpose.

Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. You may also withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us at acesportgood@gmail.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at acesportgood@gmail.com or visit our Contact Us page.